I upgraded from the free plan and paid, but the system keeps me on the free plan with no plan features

[markd98]

I upgraded from the free plan and paid, but the system keeps me on the free plan with no plan features. I am frustrated and not impressed with both the Pabbly app not recognizing a simple transaction to upgrade and the lack of Pabbly support. I requested support yesterday and have not had any response.

After paying for the upgraded plan, after a day has passed, I still cannot access or use the paid plan features. I need my account upgrade delivered immediately since I am paying by the day for something I am not receiving. Thank you.

 

[Resham]

Hi,
Extremely sorry for the inconvenience caused!

We have updated your account.

You can now access all the features of a paid account

 

[markd98]

Thank you. Now my account functions seem to work. Please do the exact same process and upgrade my friend with the account email [email protected] She has paid fully and yet still has the limitations of the free plan. We need the upgrade to take effect as soon as possible. Thank you.

 

[Deleted member 6149]

Hey,

As we can check the account [email protected] is already updated.

In case you are still facing any issues, do let us know.

Feel free to reach out, we will be happy to assist you.

Regards,

 

[ihunwezeu]

Hi,
Extremely sorry for the inconvenience caused!

We have updated your account.

You can now access all the features of a paid account

I have the same problem. I paid the annual subscription for days now and yet I can get upgraded. My account is [email protected].
.please I have sent several emails and no response. Kindly update my account as soon as possible

 

[Pabbly13]

Hey @ihunwezeu !

I have the same problem. I paid the annual subscription for days now and yet I can get upgraded. My account is [email protected].
.please I have sent several emails and no response. Kindly update my account as soon as possible

We have already replied back over ticket #48582.

Further, the upgrade option is by default shown in case a user requires any other plan further.