incoming message not receiving

[icce.org.in]

Grant Account Access for Support

1. I authorize the Pabbly Support Team to access my account for troubleshooting purposes.

WhatsApp Number

9302195939

Email Address

[email protected]

sending templates successfully but receiving is not happening.

 

[Soumya Tripathi]

Hello @icce.org.in
Could you please confirm whether you have added the Webhook Callback URL and Webhook Token in Meta and enabled all the toggles under "Subscribe"?
We can see that the number 9302195939 was connected using the Manual Token method, so these steps are necessary.

After completing the above steps, you will also need to go to API Setup again and generate a new access token — however, you do not need to add this token anywhere.

Please confirm if all these steps have been completed.

If you need any assistance, feel free to let us know.

 

[icce.org.in]

This issue is resolved. thank you.