Intermittent Subscription Billing API timeouts

Status: Open · Asked by Sven Bosau on · 0 views

Sven Bosau — Question ·

I’m seeing repeated API timeouts today, 10 September 2026, starting around 14:32 UTC. They are delaying payment verification in my application.


Affected endpoints:

  • GET /subscription/6aa2befc4f2190c060fbe6f7
  • GET /invoice/6aa2befc4f2190c060fbe6f8
  • GET /subscription/6aa2c6d84f2190c060fbef85


At approximately 15:09:57 UTC, I tested two requests sequentially from my production server:

  • The first subscription lookup timed out after 30.07 seconds.
  • The second succeeded with HTTP 200 in 0.29 seconds.


Earlier requests sometimes succeeded too, so the issue appears intermittent or record-specific. The payment-failure webhook arrived successfully; the timeouts occurred during subsequent API reads.


Could you investigate why these API requests are timing out?


Thanks,
Sven

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