Removed subscriptions and customers are still counted on the dashboard

Hello Johnny,

Thanks for reaching out. When subscriptions and customers don't reflect correctly on the dashboard, it's usually due to the date range or cached data rather than the records still existing.

Could you try the following:

1. Change the date range on the Subscriptions and Customers pages to All Time, so the view includes all relevant records.
2. If your account uses multiple currencies, check the currency filter at the top of the Subscriptions page and switch it to match the plans in question.
3. Clear your browser cache and cookies, or open the dashboard in an incognito/private window, since cached data can prevent the latest counts from showing in real time.

If the removed test customers and subscriptions still appear counted after these steps, please share the affected customer emails and subscription IDs so our team can verify the records on the backend.

The amount seems normal now, but it still shows 2 customers, yet when I click in, I don't see any customers.

Hey,

I can see that there are 2 customers in your account, refer ot the attached image.

Now I can see it, very strange, I really couldn't see it before

Hello Johnny,

Thank you for the update.

Glad to know that you can now see the customer records correctly. It may have been a temporary display or data refresh issue.

Since the issue is resolved now, we’ll close this ticket for the time being. If you face the same issue again, please feel free to reach out to us, and we’ll be happy to assist you.