Urgent: Another merchant’s payment was routed through my PayPal connection
Status: Open · Asked by Peter Shannon on · 0 views
An unrelated €157.38 payment was processed through the PayPal REST application connected to my Pabbly account. The product belongs to a different business and is not one of my products.
PayPal sent a PAYMENT.SALE.COMPLETED event to Pabbly’s PayPal webhook endpoint, and Pabbly acknowledged it successfully with HTTP 200. However, the payment and customer do not appear anywhere in my Pabbly dashboard.
PayPal has refunded the payment. I need Pabbly to investigate whether my PayPal merchant connection was incorrectly associated with another Pabbly account, product, or checkout page, and whether this could happen again.
Because the evidence contains private payment and webhook identifiers, please have a Pabbly staff member contact me through a private support channel.
I can provide the complete PayPal webhook payload, transaction ID, parent payment ID, invoice number, webhook ID, and Pabbly internal transaction ID privately.