Urgent: Another merchant’s payment was routed through my PayPal connection

An unrelated €157.38 payment was processed through the PayPal REST application connected to my Pabbly account. The product belongs to a different business and is not one of my products.

PayPal sent a PAYMENT.SALE.COMPLETED event to Pabbly’s PayPal webhook endpoint, and Pabbly acknowledged it successfully with HTTP 200. However, the payment and customer do not appear anywhere in my Pabbly dashboard.

PayPal has refunded the payment. I need Pabbly to investigate whether my PayPal merchant connection was incorrectly associated with another Pabbly account, product, or checkout page, and whether this could happen again.

Because the evidence contains private payment and webhook identifiers, please have a Pabbly staff member contact me through a private support channel. 

I can provide the complete PayPal webhook payload, transaction ID, parent payment ID, invoice number, webhook ID, and Pabbly internal transaction ID privately.

Hello Peter,

Thanks for contacting us.

Unfortunately, the Forum does not have a private thread feature. To identify the issue, we need the details and screenshots of the transaction or notification that you have received. Kindly connect with us with the details at support@pabbly.com instead of posting the critical details on a publicly accessible forum thread.

Hello Peter,

Your issue has been escalated through the Ticket TCK-215336 for further investigation. As critical details cannot be shared on the forum as its puiblic, the team has acknowledged you via email. Kindly check your mailbox for Ticket TCK-215336. The Team will get back to you on the same once the investigation is completed. This Forum thread will be closed automatically.