Remove video icon from Add Card page (customer-facing)

Status: Open · Asked by Sven Bosau on · 0 views

Sven Bosau — Question ·

I'm building a custom customer portal using the Pabbly Subscription Billing API. The default portal is missing some specific information I need, so I'm handling it myself.


For updating payment cards, I'm using the Add Card API endpoint:
https://apidocs.pabbly.com/subscription-billing/reference/card/get-add-card-url

The API works as expected, but there's one issue: the Add Card page that customers land on has a Pabbly explanation video icon/link in the top right corner (see screenshot). 

image.png

This is a page meant for my customers to update their card details, so having a Pabbly tutorial video there doesn't make sense and will confuse them.


Is there an option to hide or remove that video icon from the Add Card page? Since this is a customer-facing page, it should only show the card form itself.


Thanks,

Sven

Pabbly Support — Reply ·

Hello Sven,
Thanks for reaching out regarding the Add Card page in your custom customer portal.
Currently, the Pabbly Subscription Billing does not offer an option to hide or remove the tutorial video icon from the Add Card page. This feature is part of the default design to assist users with guidance. However, I understand your concern about the video being confusing for your customers.
I recommend submitting a feature request on our roadmap to customize this element in future updates. Please let me know if you would like assistance with that.
If you have any further questions or need additional assistance, feel free to ask.

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com
Sven Bosau — Reply ·

Yeah, I was almost certain there was no option and that you would tell me to submit a feature request.

Funny enough, if you watch the video, it actually says that you can share this link with customers. And even in the video itself, there is no tutorial link shown on the page.

So it really doesn’t make much sense for this to be customer-facing. The page is specifically meant for customers to update their payment card, so the Pabbly tutorial link just adds confusion.

Anyway, I submitted the feature request here: https://roadmap.pabbly.com/pabbly-subscription-billing/4922

Thanks!

Pabbly Support — Reply ·

Hello Sven,

We’re sorry for the inconvenience this may have caused.

We completely understand your concern regarding the tutorial link appearing on a customer-facing page, especially since the page is intended for customers to update their payment details.

We have escalated this to our team and shared your request with them to have the tutorial link removed from the customer-facing page. Once the change has been made, we’ll get back to you with an update.

Also, thank you for submitting the feature request on our roadmap. We appreciate you taking the time to share your feedback and help us improve the product.

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com

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