Invoice timestamps appear in UTC despite account timezone being UTC+2 — JLO-INV-1

My Pabbly Subscription Billing account’s Global Settings timezone is correctly configured for South Africa (UTC+2). 

However, the generated invoice appears to display UTC timestamps instead.

For the same successful R5.00 ZAR payment on 24 September 2026:

• Payfast records the payment at 14:31:55 South African time.
• Pabbly invoice JLO-INV-1 displays the invoice/payment time as 12:31 PM — two hours earlier.

Please investigate using these Pabbly references:

• Invoice number: JLO-INV-1
• Invoice ID: 6ab5177001da614a8997ef26
• Subscription ID: 6ab5177001da614a8997ef25
• Payment transaction ID: 6ab5177001da614a8997ef27
• Customer: Jan Brandt
• Customer email: [email hidden]
• Product: LS Billing Live Test
• Plan: LS Billing Live Test - Initial + Weekly
• Amount paid: R5.00 ZAR

Please confirm:

1. 1. Should invoice dates and payment timestamps follow the timezone selected in Global Settings?
2. 2. Why does this invoice show a two-hour difference despite the correct setting?
3. 3. How can we ensure future invoices and notifications consistently display South African time?
4. 4. Can the timestamp display on this existing invoice be corrected without changing its invoice number or payment record?

Attached are the Global Settings timezone screenshot, the invoice PDF, and the Payfast transaction screenshot for comparison.

Thank you.

Hello,

Thank you for the detailed report and for sharing the invoice, Global Settings, and PayFast references — this is very helpful.

In Pabbly Subscription Billing, the timezone selected in Organization/Global Settings affects dashboard stats display, report date calculations, email timestamps, and cron job scheduling. Some internal date/time values in the system are handled in UTC, which can explain a two-hour offset between the PayFast payment time (South African, UTC+2) and what is shown on the invoice.

To investigate the specific two-hour difference on invoice JLO-INV-1 and confirm the expected behavior for invoice/payment timestamps versus the Global Settings timezone, we would like our team to review your account directly. Could you please confirm:

1. The email address registered on your Pabbly account is [email hidden] and [email hidden] as the customer email for which you generated the Invoice— please confirm.
2. Confirmation that the Global Settings timezone was set to UTC+2 before this invoice was generated (not changed afterward).

We have the invoice, subscription, and transaction IDs you provided. Once we confirm the above, our team will review whether the timestamp display can be aligned with your configured timezone and follow up with findings on your remaining questions, including options for the existing invoice.

Pabbly Support:
Hello,Thank you for the detailed report and for sharing the invoice, Global Settings, and PayFast references — this is very helpful.In Pabbly Subscription Billing, the timezone selected in Organization/Global Settings affects dashboard stats display, report date calculations, email timestamps, and c

Hi, your references to the emails show as "[email hidden]" when I read your response. The email registered on my Pabbly Subscription account is either [email hidden] or [email hidden]. The customer email for which I generated the invoice is [email hidden].

Pabbly Support:
Hello,Thank you for the detailed report and for sharing the invoice, Global Settings, and PayFast references — this is very helpful.In Pabbly Subscription Billing, the timezone selected in Organization/Global Settings affects dashboard stats display, report date calculations, email timestamps, and c

And yes, the Global Settings timezone was set to UTC+2 BEFORE this invoice was generated (not changed afterward).

Hello there,

Thank you for your confirmation.

I am forwarding your concern to the Technical Team for further investigation. We will get back to you as soon as we hear from the Team. It may take up to 48 hours to get back to you.

Hello there,

I would like to inform you that the issue has been fixed; now the Dashboard and the Invoice will show the same account selected time. Please check at your end now.

Hello there,

I hope you’re doing well. I just wanted to follow up regarding my last message.