Replied Issue with Condition Node – Automation stops after user response

[ANA MARIA VILAS]

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Hi Pabbly Support Team,

I am having trouble with a specific flow in Pabbly Chatflow.

The issue: I have a sequence that includes a List Template where the user selects an "especialidad" (specialty). After that, I send a message asking for more details about their case, followed by a Condition Node.

Even though the user replies to the chat, the Condition Node does not seem to trigger or route the conversation to the next step. I have tried using the "User Message Exists" condition, but the automation continues like the person didnt answered.

Details of my setup:

• Trigger: Tag Assigned.
• Goal: If the user replies (anything), I want them to follow path A. If they don't reply within a certain time, follow path B.
  

Could you please check if there is any configration that I didnt do to fix it please.

The name of the flow is SEGUIMIENTO INTERESADAS WEB, with this link: https://chatflow.pabbly.com/app/flows/edit/69cb1a404dd41031413d1f55

Thank you!

 

[ArshilAhmad]

Hi @ANA MARIA VILAS,

The flow you are describing is this one rather than the one you shared above.

Pabbly Chatflow

chatflow.pabbly.com

This workflow is triggered when ‘interesadas-web’ is added to a contact. Then a list is sent to the contact, and when the contact selects an option, a template message is sent. After that, there is a Condition node with the “User Message Exists” condition. We have added a Delay node of 2 minutes before the Condition node so we have enough time to respond after the template message is sent.

In our testing, we found that the flow executes the False route even when the message is received. We have forwarded this concern to our technical team. Please allow us some time to look into this issue. As soon as we have any updates, we will get back to you.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
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[Preeti Paryani]

Hi @ANA MARIA VILAS,

Thank you for your patience.

The issue you reported has now been resolved. The condition nodes should work correctly now.

Please test it on your end and let us know how it goes.

 

[ANA MARIA VILAS]

Thank you so much, I will test the flow and let you know.

Have a nice day

 

[ANA MARIA VILAS]

Hello Pabbly Support Team,

I am following up on my previous message regarding the Condition node issue. I have thoroughly tested the workflow again, and unfortunately, it is still not fixed.

The logic is consistently failing: the system triggers the branch as if the user had replied, even when the user has sent absolutely no response. It seems the automation is not correctly waiting for the user's input before evaluating the condition.

Since this is breaking my entire communication flow, could you please escalate this to your technical team to investigate why the node is skipping the waiting process?

I look forward to a prompt resolution.

Thank you.

 

[ArshilAhmad]

We have forwarded the concern to our technical team again. Please allow us some more time—we will get back to you with an update soon.

We have also created a test flow in your Pabbly Chatflow account. Please avoid deleting it.

Pabbly Chatflow

chatflow.pabbly.com

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
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[ArshilAhmad]

Our technical team has informed us that when the flow reaches the Delay step, the system saves the last message it saw at that moment. After the wait, the "User Message - Exists" check looks at that saved last message—not the live chat. Any reply sent during the delay period is stored in the inbox but does not update this saved last message, so the check does not detect it and the flow always goes to the False branch.

If you would like this behavior to change so that messages received during the Delay period are also checked, you can submit your request on our dedicated platform below. Our development team will review it:

https://roadmap.pabbly.com/b/pabbly-chatflow-new-feature-request-bugs

====================================================

For testing, we have created a new flow that includes a Question node after the Template node. This allows the user time to respond, after which the Route step works correctly based on the response received.

Pabbly Chatflow

chatflow.pabbly.com

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
Rate your support