lead distribution with multiple agents with different settings

[sourabh soni]

hi. i have done setup of lead distribution with agents through router, now i want to make some conditions that i want to send 5-leads to agent 2 and 10-leads to agent 3
and more how i can do that . please help me, i have already watched youtube video on this tutorial, please guide me further ASAP

 

[Pabblymember11]

Hey @sourabh soni

You can make use of the Round Robin condition to distribute the lead to the agents accordingly.

 

[sourabh soni]

Hey @sourabh soni

You can make use of the Round Robin condition to distribute the lead to the agents accordingly.

i hv done this step,, read my message again, what do do when i have send leads alternatively
can i make different multiple groups of agents

 

[Pabblymember11]

i want to send 5-leads to agent 2 and 10-leads to agent 3

In that case, you can add the total number of leads to be passed all the leads in the "Counter" action step.

And pass the numbers in the Filter action step in the "AND" condition in your every alternate route.

 

[sourabh soni]

i have 1 more doubt that when i created this automation whenever trigger happens leads will be routed,

but some people send multiple entries in form, in that case same lead can go to different router agent, how to prevent this?
i do want to send same lead to different many agents, please help me solve, what can i use?

 

[PabblyMember4]

Hey @sourabh soni

We have checked the scenario and we can conclude that this scenario is not possible. Unless you have the option to restrict users to making only one entry in the form. Please reach out to the Webinar kit support team and check if they can restrict only one submission to the form by a user. If yes, then no need to implement any extra condition in the Pabbly Connect.