Lead form info come empty

[guyseo]

Our Facebook account was hacked and we had to change passwords

The leads that come now from the lead form come empty even though I reconnected everything on the Connections page.

why is it happening?
Do I need to put everything back together?

It's a lot of work now.

Please let me know somethig ASAP as our automation is not working now

 

[Supreme]

Hey @guyseo

Under those circumstances, it is advisable to refresh the connection. This can be done in the app settings. Refer to the provided image for guidance.

 

[guyseo]

I did it and its not changing anything.
In the end I replce the connection with new one to all of our workflow

 

[Supreme]

Did you try making the connection in the incognito mode of your browser?

 

[guyseo]

Not working on incognito as well

 

[guyseo]

ANY UPDATE??

 

[Supreme]

As we have checked on of your Facebook lead ads connection it seems like the workflow is working now.

 

[guyseo]

Its working because i've added the leads manually!

 

[Supreme]

Hey @guyseo

Please update the connection for Facebook Lead Ads and then re-examine the workflows. Ensure that all workflows incorporate the new or updated connection for the Facebook Lead Ad trigger event.