Lifecycle of Subscription Invoice

[ocwatson]

Hello,
We are using custom payments to manage subscriptions and facing certain challenges.
Lets look at 2 scenarios
1. Sub1 -> Status = Trial -> Trial Expiry 20-05-2023
2. Sub1 -> Status = Live-> Renewal date 20-05-2023
Can you explain for both the scenarios, how the invoices will be generate and its lifecycle with status.
Ex - Sent/Pending/overdue etc, what is the sequence and on what days etc.
Also if the user made payment on 20th in this case, there's no invoice in the system to collect the payment, how can this be handled?

 

[MukeshR]

Hi Ocwatson,
Please find the answer to queries below

1. Can you explain for both the scenarios, how the invoices will be generate and its lifecycle with status.
In Pabbly subscription billing we have multiple invoice status to more about this please visit the link below.

Different Types of Invoices Status

When you explore Pabbly Subscription, you will notice the following are the different types of Invoice statuses : Sent - Status as Sent is indicated in two cases and they are mentioned below: a) When you offer a Payment term for any subscription, the status of the Invoice is indicated as...

forum.pabbly.com

2. Also if the user made payment on 20th in this case, there's no invoice in the system to collect the payment, how can this be handled?

An invoice is generated for every payment in Pabbly Subscription Billing. In your case, an invoice will be generated for $20, and the customer can make the payment using it. If the customer doesn't pay, the invoice will expire.
Additionally, in Pabbly Subscription Billing, you have the option to share the payable invoice with your customer

If you have any other issues or queries, please let us know. We are here to assist you and would be happy to help.

Thanks & Regards,
Mukesh

 

[ocwatson]

2. You are not getting the point, if the renewal date is on 20th , invoice will be generated at 21st midnight, so when we actually collect payment on 20th there's no invoice created to record the payment.

 

[Pabblymember14]

Hello Ocwatson,

If the renewal date is 20th then the invoice will be created on 20th itself.

 

[Umair975]

related question... using manual payment gateway if the recurring subscription is about to expire will the system generate invoice before few days allowing users to pay and renew to keep the service running or they have to wait till it gets expired and then generate invoice and pay to reactivate the service?

 

[MukeshR]

related question... using manual payment gateway if the recurring subscription is about to expire will the system generate invoice before few days allowing users to pay and renew to keep the service running or they have to wait till it gets expired and then generate invoice and pay to reactivate the service?

Hello Umair,
Greetings !!

We have responded to your query on our forum at https://forum.pabbly.com/threads/renewal-invoice-before-expiry.15757/. Please refer to this for further information."