Meta business - custom template

[tiqbal]

Hello,

I created a pabbly workflow with web hook that passes through a text formatter to extract a phone number and inturn pass to whatsapp cloud API. If I modify the task to use the default template, hello_world, it works and I get a message on my phone. If I modify the task to use an approved meta message template, I do see the status as accepted, but I do not get a message on my phone. Please advise on what I am doing wrong. Your help in this regards will be greatly appreciated!!! Thanks in advance.

 

[ArshilAhmad]

Hi @tiqbal,

Pabbly

connect.pabbly.com

The issue seems to be related to the URL you are sending in the message not having an extension at the end. Please try using a URL that ends with a proper extension and see if that fixes your issue.

Please check out the thread shared below where a user faced a similar issue.

Why message is not being delivered ?

Hello, My flow is working perfectly but the WhatsApp message is not being delivered to the target numbers. I've already done several tests with different numbers. And everything is fine with my Facebook business account too. Does anyone have any idea what could be happening? Workflow...

forum.pabbly.com

 

[tiqbal]

Hi @tiqbal,

Pabbly

connect.pabbly.com

The issue seems to be related to the URL you are sending in the message not having an extension at the end. Please try using a URL that ends with a proper extension and see if that fixes your issue.
View attachment 44681

Please check out the thread shared below where a user faced a similar issue.

Why message is not being delivered ?

Hello, My flow is working perfectly but the WhatsApp message is not being delivered to the target numbers. I've already done several tests with different numbers. And everything is fine with my Facebook business account too. Does anyone have any idea what could be happening? Workflow...

forum.pabbly.com

Thanks for looking into this. I have modified a link to a dropbox link: https://www.dropbox.com/scl/fi/z9t2jpfr2ezljuklcdnd6/Furnished_Flat_8x11.png

It still does not work. I got a test hello world message to which I responded and went back to change to a templated approved message and sent it. Pabbly show that message was accepted, but I don't receive the templated message on my whatsapp.

 

[Pabblymember11]

Please use the publicly accessible file to obtain the file ID required for the Dropbox action step to upload the file. The URL you have created does not provide a direct download link, making it neither accessible nor downloadable.

 

[tiqbal]

The dropbox link I had provided is a publicly accessible file with permission to have any one with link access the contents.

 

[tiqbal]

I have created another template with out the header. It consists of text. I was able to successfully send it and receive the message. I want the message to be sent out with a flyer. If someone can assist on how I can send a templated message with a header that has a link to the image, it would be greatly appreciated.

 

[tiqbal]

I have uploaded my image to a different site and it is now working as expected. Thanks again for all your help.

 

[ArshilAhmad]

Thank you for the update. We are glad it's working now.