My Business Review Rating Update Issue in Pabbly Connect Integration

[joseluque]

Hi everyone,

I have set up a workflow in Pabbly Connect to connect my Google My Business (GMB) account with an Excel sheet. The setup works well initially – every time someone leaves a review for my restaurant, Pabbly Connect detects it and automatically records the review along with the rating in the Excel sheet.

However, I’ve encountered an issue: if a reviewer later decides to update or change their rating on Google, this change does not reflect in the Excel sheet. The initial rating remains the same, and the updated rating is not recorded.

Is there any way to configure Pabbly Connect to detect these rating changes and update the existing entry in Excel accordingly? Any suggestions or solutions would be greatly appreciated!

Thank you!

 

[ArshilAhmad]

Hi @joseluque,

Currently, we don't have a trigger event that captures updated reviews from GMB, so unfortunately, this use case is not possible at the moment.

If you would like this trigger event to be added to the GMB trigger application, you can submit your request on our dedicated platform:
https://pabbly.featureos.app/b/Integration-Request

Our integrations team will review your request and, if possible, add the desired trigger event to GMB.

 

[joseluque]

Hi Arshil,

Thank you for your response. I currently have the GMB so that it detects a review every 10mins (standard is 3 hours if im not mistaken, but I asked for it to be changed). A small solution that I see is that I could change my detection time to 20 mins.

Would you be able to do that for me? If you need more information, don't doubt in telling me!

Thank you

 

[Preeti Paryani]

Hello @joseluque

It seems you want to change the trigger time from 10 minutes to 20 minutes. To do that:

1. Please go to the trigger step
2. click on the three dots and select the option set trigger time (a pop-up will show up after that)
3. Select "check every 20 minutes" from the trigger time dropdown. For more information please refer to the below attached screenshots.

 

[joseluque]

Hi Preeti!

Thanks for the respose and the help!