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My messages are not getting delivered from whatsapp api although task in pabbly is being excuted sucessfully

My messages are not getting delivered from whatsapp api although task in pabbly is being excuted sucessfully.
I did a Workflow to send a whatsapp message but when the sheet is updated it does not send the message automatically, it only works when I click on save and send a test request.
I've already connected the permanent token for whatsapp and it works but not automatically.
 
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Supreme

Well-known member
Staff member
Hey @Alejandrorc

Could you please also share the workflow's name if you are using the " WhatsApp Cloud API: Send Template Message" action step instead of the "WhatsApp Cloud API: Send Text Message" action step?

Since the end user did not initiate the conversation with your WhatsApp - you must use a "Send Template Message" action instead. Once, the user started a conversation with your WhatsApp.
 
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