My messages are not getting delivered from whatsapp api although task in pabbly is being excuted sucessfully

[Alejandrorc]

My messages are not getting delivered from whatsapp api although task in pabbly is being excuted sucessfully.
I did a Workflow to send a whatsapp message but when the sheet is updated it does not send the message automatically, it only works when I click on save and send a test request.
I've already connected the permanent token for whatsapp and it works but not automatically.

 

[Alejandrorc]

 

[Pabblymember11]

Hey @Alejandrorc

Could you please also share the workflow's name if you are using the " WhatsApp Cloud API: Send Template Message" action step instead of the "WhatsApp Cloud API: Send Text Message" action step?

Since the end user did not initiate the conversation with your WhatsApp - you must use a "Send Template Message" action instead. Once, the user started a conversation with your WhatsApp.