Need assistance to TRIGGER a flow after AI assistance

[socioshoot]

Hello, I create a flow which started with 2 options
1. Redirect to inquiry form
2. Speak to AI assistant
Once AI assistance takes over, it chats well but if the user is typing Hi, hello or any keyword which is part of my flow trigger it is not restarting. I want help me making 1 flow which can be triggered again if a user types certain words and then select options again, i have plan to use 3 ai assistant in 1 flow, say user gets option 1, 2 and 3, option2 and 3 are different ai assistant, it could be possible that user selects option 3 first but want to explore option 2 or 1 later, i am not trigger my flow again when it is assigned to ai assistant automatically.

is there any way around that?

 

[Preeti Paryani]

Hello @socioshoot,

Thank you for reaching out.

To assist you further, could you please share the email address associated with your Pabbly Chat Flow account and the name of the specific flow connected with the chats you're referring to?

Additionally, in order to investigate and make any necessary changes on your behalf, we request your permission to access your Chat Flow account. Kindly reply with the following statement in your next message:

“You have my permission to access my Pabbly Chat Flow account and make changes if required. Here’s the email associated with my account: [your email]”

Once we have your confirmation, we’ll proceed accordingly.


Looking forward to your response.

 

[socioshoot]

Hello @socioshoot,

Thank you for reaching out.

To assist you further, could you please share the email address associated with your Pabbly Chat Flow account and the name of the specific flow connected with the chats you're referring to?

Additionally, in order to investigate and make any necessary changes on your behalf, we request your permission to access your Chat Flow account. Kindly reply with the following statement in your next message:

“You have my permission to access my Pabbly Chat Flow account and make changes if required. Here’s the email associated with my account: [your email]”

Once we have your confirmation, we’ll proceed accordingly.


Looking forward to your response.

You have my permission to access my Pabbly Chat Flow account and make changes if required. Here’s the email associated with my account: [email protected]. Flow name is Flow1

 

[Preeti Paryani]

Hello @socioshoot,

Thank you for the clarification.

We understand that you’ve created a flow where users can choose between chatting with the assistant or selecting other options. However, once a user opts to chat with the assistant and the AI is enabled for that conversation, only the AI will continue to respond, even if the user later sends a keyword that would typically trigger a flow. In such cases, the flow will not be re-triggered.

Currently, this behavior is by design. However, we understand the need for more flexibility, and we’d like to let you know that the feature to prioritize flows over AI Assistant is already in our pipeline. Once this feature is developed and made available, we will announce it or inform you directly.

We hope this clears up the situation. Let us know if you need any further assistance in the meantime.