Need to know about our invoice for this month.

[Robert S]

Hello @Preeti Paryani ,
Can you please check why we still haven't received any invoice today as its the date for monthly recurring subscription today.
We only have ledt few paid tasks in our account so wanted to check with you.
Our Pabbly connect account is associated with email [email protected].
Can you please check and let me know on this.
If possible, can we please jump over a quick call?

Thanks,
Lewis

 

[Preeti Paryani]

Hello @Robert S,

You should receive it by 13:27 PM. Kindly monitor your email and let us know once you get it.

 

[Robert S]

Hi @Preeti Paryani ,
We still didn't receive any notice for Invoice in our Pabbly dashboard nor in email.
Actually client has already enabled recurring monthly payment via his Paypal account.

Could you kindly check it again?
Awaiting your reply on this.
Thanks,
Lewis

 

[Preeti Paryani]

Hello @Robert S,

Apologies for the confusion. We checked this with our family subscription billing team, and it appears that the issue is due to the webhook response from PayPal not being received yet. Once the response is received from PayPal, the invoice will be created, and your account will be renewed with the appropriate task count.

In the meantime, I have allotted a few tasks to your account to ensure your workflows continue to run without interruption.