Need to know about our invoice for this month.

[Robert S]

Hello @Preeti Paryani ,
Can you please check why we still haven't received any invoice today as its the date for monthly recurring subscription today.
We only have ledt few paid tasks in our account so wanted to check with you.
Our Pabbly connect account is associated with email [email protected].
Can you please check and let me know on this.
If possible, can we please jump over a quick call?

Thanks,
Lewis

 

[Preeti Paryani]

Hello @Robert S,

You should receive it by 13:27 PM. Kindly monitor your email and let us know once you get it.

 

[Robert S]

Hi @Preeti Paryani ,
We still didn't receive any notice for Invoice in our Pabbly dashboard nor in email.
Actually client has already enabled recurring monthly payment via his Paypal account.

Could you kindly check it again?
Awaiting your reply on this.
Thanks,
Lewis

 

[Preeti Paryani]

Hello @Robert S,

Apologies for the confusion. We checked this with our family subscription billing team, and it appears that the issue is due to the webhook response from PayPal not being received yet. Once the response is received from PayPal, the invoice will be created, and your account will be renewed with the appropriate task count.

In the meantime, I have allotted a few tasks to your account to ensure your workflows continue to run without interruption.

 

[Robert S]

Hi @Preeti Paryani ,
Thanks for your reply and for alloting us tasks.
Just to confirm ith you one more time that our monthly billng cycle is on 16th of each month as per mentioned here https://prnt.sc/iRw0AGkLOa8e
Kindly confirm so we will wait for today and see if Paypal sends invoice and then you guys will automatically add tasks after invoice is listed in our account.
Awaiting your reply on this.

Thanks,
Lewis

 

[Preeti Paryani]

Hello @Robert S,

Yes, as per your Pabbly subscription billing, your monthly billing cycle is on the 16th of every month. Please note that since the subscription is associated with PayPal, the payments and invoices are first processed by PayPal at their end. Only once PayPal generates the invoice and sends the webhook response, the corresponding invoice gets created in Pabbly and the tasks are automatically allotted to your account.

We recommend waiting until today for the process to complete. If the payment does not get deducted automatically, kindly reach out to the PayPal support team, and do let us know if you require any assistance from our side.

 

[Robert S]

Hi @Preeti Paryani ,
Thanks, will check and update you on this.

 

[Preeti Paryani]

Sure