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New email keeps sending every 10 minutes

I have set up a trigger for M365 to act on a new email with certain filtering rules. It then sends the email to a different email address through M365. The task keeps running every 10 minutes even though the email has already been processed. How do I get it to run only once on the new message.

This is happening for two different workflows that send emails.

I have different workflows set up to filter an email and set up a new ticket in SyncroMSP and this works correctly and only creates a new ticket once for the email.
Both different workflows are using the same settings except one is sending an email and one is creating a ticket.


Well-known member
Staff member
Hey @mactech602

As per your concern, we would recommend you use the Filter action step after the trigger event on the basis of the content that you want to process in your workflow.