Pabbly Connect Monthly Plan Activated via Razorpay But Tasks/Credits Not Assigned (Subscription ID: sub_TQOT7DDY82djYU)

Status: Closed · Asked by Sapana Dourado on · 0 views

Sapana Dourado — Question ·
Hello Pabbly Team,
I recently subscribed to the "Pabbly Connect Monthly Plan - Tier 1 (INR)" on August 16, 2026. The payment was processed successfully via Razorpay, and the subscription status shows as started. However, the tasks/credits have not been credited or assigned to my account yet.
Here are the details of the transaction for your reference:
  • Subscription ID: sub_TQOT7DDY82djYU
  • Plan Name: Pabbly Connect Monthly Plan - Tier 1 (INR) (HSN Code: 997331)
  • Payment Gateway: Razorpay
  • Payment ID: TQOTtPkyZtwYrv
  • Amount Paid: ₹ 2122.83
  • Date & Time of Payment: 16 Aug 2026, 15:07:04
Could you please verify the payment status from your end and manually assign or sync the tasks to my profile? I have attached a screenshot of the successful transaction email for your verification.
Thank you for your assistance.
Best regards,
Screenshot 2026-08-16 152656.png
Pabbly Support — Reply ·

Hello Sapana,

Thank you for reaching out to us and for sharing the transaction details.

Upon checking, it appears that we have not yet received the monthly subscription payment on our end. There may be a slight delay in the payment being reflected from Razorpay.

However, to ensure your workflows continue running without interruption, I have added 1,000 task credits to your account temporarily.

Once the payment is received and reflected on our end, the subscription tasks will be updated accordingly.

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com

Signature image
Sapana Dourado — Reply ·
image.png

Even I have received this, but tasks not added yet as per the plan

Sapana Dourado — Reply ·

???

Pabbly Support — Reply ·

Hello Sapana,

It appears that the plan was purchased using a different email address, which is why the subscription tasks are not reflecting in the account associated with this email address.

Could you please confirm how you would like to proceed? If you would like us to transfer the subscription to your original email address, please send us a confirmation from both email addresses consenting to the transfer.

You may use the following statement:

“I consent to Pabbly transferring my subscription purchased with [email hidden] to [email hidden].”

Once we receive confirmation from both email addresses, we will proceed accordingly.



On Aug 16, 2026, 1:03 PM, Sapana Dourado <[email hidden]> wrote:
image.png

Even I have received this, but tasks not added yet as per the plan


Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com

Signature image
Pabbly Support — Reply ·

Hello Ryan,

Thanks for the update. Glad to know that it is working fine again.

Please feel free to reach out if you face the issue again.

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com

Signature image
Sapana Dourado — Reply ·

Sent an Email -

Ticket ID - 212830

Pabbly Support — Reply ·

Hello Sapana,

We have transferred the subscription from [email hidden] to [email hidden].

Please log in using the updated email address and check the subscription details.



On Aug 18, 2026, 10:00 AM, Sapana Dourado <[email hidden]> wrote:

Sent an Email -

Ticket ID - 212830


Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com
Sapana Dourado — Reply ·

Thanks

Pabbly Support — Reply ·

Glad to be of help.

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com

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