Significant Delay in Pabbly Delay Action – 5-Minute Delay Taking 20–25 Minutes

Hi Pabbly Support Team,

We are experiencing a significant and consistent delay with the Pabbly Delay action, which is impacting our live workflows.

When we configure a workflow with a 5-minute delay, we expect the next step to execute immediately after those 5 minutes are completed.

However, in multiple instances, we are seeing an additional 20–25 minute lag before the next step is executed.

For example, in one of our live workflows:

• Delay configured: 5 minutes
• Delay step executed at: 11:01:34 AM
• Next step executed at: 11:24:32 AM
• Actual gap: ~23 minutes

So, instead of the next step executing around 11:06 AM, it executed around 11:24 AM.

This is not an isolated incident. We are experiencing similar delays across multiple workflows/subscribers, which is significantly impacting our automation and time-sensitive processes.

The example below is from one specific live workflow for reference. You can check the Task ID and workflow execution on your end to verify the issue:

Route: We are Live
Task ID: IjU3NjYwNTZjMDYzMTA0MzM1MjZkNTUzYzUxMzY1MTY1NTQzMTBmMzQi_pc

Could you please investigate why the Pabbly Delay action is experiencing a 20–25 minute execution lag after the configured delay has completed?

Is there any queue, scheduler, server load, or processing latency affecting the Delay action?

Since these are live, time-sensitive workflows, this delay is directly impacting our operations. We would appreciate it if you could investigate this on priority and let us know the root cause and expected resolution.

Thank you.

Hello,

We have forwarded the issue and the relevant details to our Technical Team for further investigation.

They will review the execution details and identify the cause of the delay. We’ll get back to you with an update as soon as we have further information.

We appreciate your patience and understanding.

Thanks & Regards,
Soumya Tripathi
Customer Support Lead
🌐 Pabbly.com

Looking forward to it

Hey, It's over 72hours & no reply yet !

Hello,

We sincerely apologize for the delay in our response.

Please note that your issue is currently under review, and our team is already working on it. We appreciate your patience and will update you as soon as we have any further information or an update from the team.

It's been 7 days, and this issue is still not resolved. Our workflows are being impacted every day because of this unnecessary 20-minute delay.

It's costing us a lot to bear this time-slot issue. Could you please escalate this issue, explain why it's happening, and get it fixed as soon as possible?

Hello,

We completely understand the inconvenience this ongoing issue is causing and sincerely apologize for the delay.

Please be assured that our technical team is actively working on the issue. However, due to the national holiday and weekend, it is taking longer than expected to investigate and address the issue.

We understand the impact this is having on your workflows and appreciate your patience while our team works on it. As soon as the issue is fixed, we will inform you on this thread.

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com

Looking forward to a solution TODAY

Hello,

We would like to inform you that the issue regarding the Significant Execution Delay in the Pabbly Delay Action has now been fixed.

Please check the workflow from your end and let us know if you continue to experience any delays or face any further issues.

What was the reason of the delay?

Hello,

The delay was caused by a temporary technical issue on our end. Our team has identified and fixed the issue, and everything should now be working properly.

Please check the workflow from your end, and let us know if you experience any further delays.