Pabbly Connect Quota not resetting for October

[cudy]

Dear team,

I was on leave for the past week and when I checked my email inbox, I noticed that Pabbly Connect has been sending me emails regarding the depletion of the connects that I have in my account.

I expected the depleted connects to reset since it's the new month, and the last time it resetted was "Your tasks were reset on 2022-09-01 00:00:58 (GMT)". (https://collaborate.cudy.co/Jru8GBBm). I expected my tasks to reset for the month of October on the 1st October but it has not yet reset.

Can you please take a look into why the tasks were not reset, and help me to activate all the tasks that were previously active, but were deactivated due to this issue?
@Pabbly

 

[Pabbly]

Dear team,

I was on leave for the past week and when I checked my email inbox, I noticed that Pabbly Connect has been sending me emails regarding the depletion of the connects that I have in my account.

I expected the depleted connects to reset since it's the new month, and the last time it resetted was "Your tasks were reset on 2022-09-01 00:00:58 (GMT)". (https://collaborate.cudy.co/Jru8GBBm). I expected my tasks to reset for the month of October on the 1st October but it has not yet reset.

Can you please take a look into why the tasks were not reset, and help me to activate all the tasks that were previously active, but were deactivated due to this issue?
@Pabbly

Our technical is looking into the issue of why the tasks didn't get reset automatically for this month

Further, we have manually reset your task limit for now. Please check at your end.

Sorry for all the inconvenience.

 

[cudy]

Our technical is looking into the issue of why the tasks didn't get reset automatically for this month

Further, we have manually reset your task limit for now. Please check at your end.

Sorry for all the inconvenience.

Dear @Pabbly, thanks for the prompt response. Can I also confirm that all of my tasks that should be "active" are all currently "active"? Or are there a few that I will need to manually turn on because of the issue?

 

[Pabbly]

Dear @Pabbly, thanks for the prompt response. Can I also confirm that all of my tasks that should be "active" are all currently "active"? Or are there a few that I will need to manually turn on because of the issue?

Yes all your tasks are active and you don't have to do anything manually.

 

[Felippo Munck]

Hey @Pabbly I'm having the same issue here. The last reset was on Oct 4th, and it wasnt reset for november.

Could you help me this, pls?

 

[Pabblymember11]

Hey @Felippo Munck

Sorry for the inconvenience, we have reset all your task for now. Kindly check the same in your dashboard.

 

[Felippo Munck]

Hey @Felippo Munck

Sorry for the inconvenience, we have reset all your task for now. Kindly check the same in your dashboard.

Thanks!