pabbly woebhook not workting for last day

[primeinvestmentsc]

Subject: Urgent: Webhook Trigger Not Working in Auto Birthday Reminder Workflow

Dear Pabbly Support Team,

We have been using an automated birthday reminder workflow via Pabbly Connect for the past 1–2 years, and it has been running smoothly without any issues.

However, today we noticed that the auto webhook trigger is not working. The trigger did not activate, and the birthday reminders were not sent as expected.

There have been no changes from our side in the source application or workflow setup. We have already tried:

• Re-capturing the webhook response
• Verifying the webhook URL
• Checking the workflow history (no trigger received today)
• Ensuring that the source data is correct and today's birthday data is present
• Turning the workflow OFF and ON again

Despite these steps, the trigger is still not firing. Kindly help us identify and resolve the issue as soon as possible.

Looking forward to your support.

Regards,
Pragnesh Desai
Prime Investment Services
+91 98984 45164

 

[Preeti Paryani]

Hello @primeinvestmentsc,

Could you please provide us with the Workflow URL where you are facing this issue? This will help us investigate the problem more effectively and assist you accordingly.

Please be aware that to assist you effectively, we may need to access your Pabbly Connect account. If you're comfortable with this, please grant us permission by stating in your next reply:

"You have my permission to log into my Pabbly Connect account and edit the workflow, if required. Here is the registered email address associated with it."

Looking forward to assisting you further.