Problem with Google Calendar to Twilio Appointment Reminders

[mikec29526]

Here is a Google calendar event (Not sure how to get the ID of it, hopefully this will get it for you

Google Calendar - Sign in to Access & Edit Your Schedule

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calendar.google.com

In my workflow called Rauch - Jen - this should have triggered an appt reminder on Nov 7th at 4pm. It didn't trigger anything that I can find in the workflow history. Could you tell me why?

This is happening across a lot of my calendars but let's just focus on one appointment here, and see why this didn't trigger.

 

[mikec29526]

Here is a 2nd one that should have triggered at 10am EST on Nov 7th.

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Access Google Calendar with a free Google account (for personal use) or Google Workspace account (for business use).

calendar.google.com

This is in the workflow "Rauch - maint patient"

Thanks for looking into this for me to see why some are going and some are not.

 

[Oleksandr]

For those who don't have access to the system, can you please share screenshots of your workflow?

 

[Pabblymember11]

Hey @mikec29526

This is happening across a lot of my calendars but let's just focus on one appointment here, and see why this didn't trigger.

Could you please tell us what is the owner/admin of the calendar which you are using is? Or if that got shifted to another calendar?

 

[mikec29526]

I am not really sure why that matters, but look at this particular Task ID

IjU3NjcwNTZjMDYzNDA0MzA1MjY5NTUzNDUxMzA1MTYwNTQzNyI_3D_pc​

I confirmed in the Twilio SMS Logs it did not send. Also, the GMAIL step - that also did not send an email to me (and I have several successful ones so it's not an issue with GMAIL setup. So some are working, some are not - but look at that transaction ID - why would it not have sent the Twilio Text OR the Gmail?

 

[mikec29526]

Looks like about 80% success today on sending the appointment reminders. This is just very odd. If I originally set these up with my own calendar, but then changed it to my client's calendar once it was all configured and tested, would that cause any issue? I am just grasping trying to find any reason why this would not be working.

 

[Pabblymember11]

If I originally set these up with my own calendar, but then changed it to my client's calendar once it was all configured and tested, would that cause any issue?

Perhaps you might have done some changes in your calendar and because of that, you might be required to do the reauthorization.

So, kindly monitor the automation and let us know if the issue still persists.

 

[mikec29526]

Would it hurt if I just cloned the workflow, delete the current one, and then let the new workflow go out and fetch all the future calendar events? There are no events for Friday, Saturday or Sunday, so it seems like that would work, correct? It has already sent Thursdays so the only thing I am concerned with is events starting next Monday.

 

[Pabblymember11]

Would it hurt if I just cloned the workflow, delete the current one, and then let the new workflow go out and fetch all the future calendar events? There are no events for Friday, Saturday or Sunday, so it seems like that would work, correct?

Yes, that should work for you. Kindly give it a try and let us know if you get stuck at any step.

 

[mikec29526]

Ok so I cloned a workflow, deleted original, and then made the new one live. I am using the calendar called R1.
I put an appt in for later tomorrow and it worked fine.

When I go to the workflow history - I do not see future appointments (for Monday or any of next week's appointments) in here even though they are in the Google calendar for next week.

Since this is a newly created workflow - will it not trigger on events that were in Google calendar before the workflow was created? And only trigger on newly created events? I just need to know as it seems like it only works on newly created events.

 

[Pabblymember11]

Since this is a newly created workflow - will it not trigger on events that were in Google calendar before the workflow was created?

No, the previously added calendar event will not trigger the workflow. After the workflow is set up then the newly created event will be followed the workflow accordingly.