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Problem with Ontraport

hypnomark

Member
I am having another problem with Ontraport, your system has started sending blank contacts to their system. You are getting the data from Acuity Scheduling, and it tries to create a contact, but it's not created. I have noticed 4 of these since the first of the month.
Not sure why this has happened, I looked at the history... its not all the time, but this happened before with contacts outside the US, the one I checked is in the US....

Here is the info for one of them:

Task History ID -

IjU3NjMwNTY4MDYzMDA0M2M1MjZiNTUzMzUxMzc1MTYzNTQzMCI_3D_pc​


Executed at

Mar 04, 2024 17:25:25, (UTC+00:00) America/Danmarkshavn​

 

ArshilAhmad

Moderator
Staff member
Hi @hypnomark,

Please allow us some time to look into this concern. We will get back to you with an update soon. Kindly refrain from making any changes to your workflow during this period.
 

ArshilAhmad

Moderator
Staff member
It seems like the workflow is working correctly now. Please monitor your workflow for some time, if the issue occurs again do let us know.
 

hypnomark

Member
It happened again on March 11...

Task History ID -

IjU3NjMwNTZiMDYzMDA0MzY1MjY1NTUzMjUxM2E1MTY3NTQzMiI_3D_pc​


Executed at

Mar 11, 2024 14:00:43, (UTC+00:00) America/Danmarkshavn

This person is in Asia, but that should not matter...​

 

Arshita

Moderator
Staff member
Hey @hypno

I apologize for the inconvenience.

Could you kindly make a fresh connection with the application, redo the mapping, and then observe it for 2 to 3 days to see if the problem persists?

1710411403662.png
 

hypnomark

Member
Will this mess up my workflow? I have had this problem before and then when changes were made it stopped working completely. It took my over a month to get it working again.
 

Supreme

Well-known member
Staff member
Hey @hypnomark

No, it will not disturb your current workflow, so we request you to please give it a try by using the new connection.

If the issue persists, we will share with our technical team and they will look into it.
 

hypnomark

Member
Hey @hypnomark

No, it will not disturb your current workflow, so we request you to please give it a try by using the new connection.

If the issue persists, we will share with our technical team and they will look into it.
There is still a problem, as it was before, it seems to be with people who are not in the US, though I am not sure that is the problem with all of the blank entries. I did reset the connection, created a new one. Many are working, but I keep getting blank entries and notice that many contacts who are not working are from other countries.
 

Supreme

Well-known member
Staff member
Many are working, but I keep getting blank entries and notice that many contacts who are not working are from other countries.
Can you please share the latest task history ID in which you have experienced the same so that we can look into it and help you accordingly?
 

hypnomark

Member
This seems to happen a lot with people outside the US, though I am not sure why that is. Tis lady is from Hungary.
Task History ID -

IjU3NmMwNTY4MDYzNTA0MzM1MjZkNTUzNzUxMzI1MTYzNTQzNiI_3D_pc​


Executed at

May 13, 2024 12:10:54, (UTC+00:00) America/Danmarkshavn

Here is another one, it seems there is no request being sent to create a contact... not sure if this one is outside the US or not....

Task History ID -

IjU3NmMwNTY4MDYzNDA0MzU1MjZlNTUzNTUxMzI1MTY0NTQzOSI_3D_pc​


Executed at

May 12, 2024 00:39:36, (UTC+00:00) America/Danmarkshavn​

 
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