Problem with Ontraport

[hypnomark]

I am having another problem with Ontraport, your system has started sending blank contacts to their system. You are getting the data from Acuity Scheduling, and it tries to create a contact, but it's not created. I have noticed 4 of these since the first of the month.
Not sure why this has happened, I looked at the history... its not all the time, but this happened before with contacts outside the US, the one I checked is in the US....

Here is the info for one of them:

Task History ID -

IjU3NjMwNTY4MDYzMDA0M2M1MjZiNTUzMzUxMzc1MTYzNTQzMCI_3D_pc​

Executed at

Mar 04, 2024 17:25:25, (UTC+00:00) America/Danmarkshavn​

 

[ArshilAhmad]

Hi @hypnomark,

Please allow us some time to look into this concern. We will get back to you with an update soon. Kindly refrain from making any changes to your workflow during this period.

 

[hypnomark]

Thanks for the update... holding tight for now...

 

[ArshilAhmad]

It seems like the workflow is working correctly now. Please monitor your workflow for some time, if the issue occurs again do let us know.

 

[hypnomark]

It happened again on March 11...

Task History ID -

IjU3NjMwNTZiMDYzMDA0MzY1MjY1NTUzMjUxM2E1MTY3NTQzMiI_3D_pc​

Executed at

Mar 11, 2024 14:00:43, (UTC+00:00) America/Danmarkshavn

This person is in Asia, but that should not matter...​

 

[Arshita]

Hey @hypno

I apologize for the inconvenience.

Could you kindly make a fresh connection with the application, redo the mapping, and then observe it for 2 to 3 days to see if the problem persists?

 

[hypnomark]

Hey @hypno

I apologize for the inconvenience.

Could you kindly make a fresh connection with the application, redo the mapping, and then observe it for 2 to 3 days to see if the problem persists?

View attachment 39626

 

[hypnomark]

Will this mess up my workflow? I have had this problem before and then when changes were made it stopped working completely. It took my over a month to get it working again.

 

[Supreme]

Hey @hypnomark

No, it will not disturb your current workflow, so we request you to please give it a try by using the new connection.

If the issue persists, we will share with our technical team and they will look into it.