Razorpay : Create Payment Link (Advance) - Update whatsapp option

Hello Deepak,

Thank you for reaching out and for the suggestion.

Just to make sure I understand your request correctly, could you please clarify the following:

1. Are you referring to a new WhatsApp option within Razorpay's Create Payment Link feature that you'd like added or updated inside the Pabbly Connect Razorpay action step?
2. What exactly would you like this option to do in your workflow (for example, send the payment link to the customer over WhatsApp)?
3. Could you share the specific Razorpay documentation link for this new option so we can review it?

Once we have these details, we can check the current Razorpay integration in Pabbly Connect and share the best way to achieve this. In many cases, sending a Razorpay payment link over WhatsApp can already be built by combining the Razorpay Create Payment Link action with a WhatsApp action step in your workflow.

Looking forward to your reply.

1. Are you referring to a new WhatsApp option within Razorpay's Create Payment Link feature that you'd like added or updated inside the Pabbly Connect Razorpay action step?
YES

3. Could you share the specific Razorpay documentation link for this new option so we can review it?

Once we have these details, we can check the current Razorpay integration in Pabbly Connect and share the best way to achieve this. In many cases, sending a Razorpay payment link over WhatsApp can already be built by combining the Razorpay Create Payment Link action with a WhatsApp action step in your workflow.
https://razorpay.com/docs/api/payments/payment-links/create-standard

Hi Deepak,

Thank you for sharing the Razorpay documentation and confirming the requirement.

We understand that you would like the WhatsApp Link option (whatsapp_link) to be added to the existing Razorpay → Create a Standard Payment Link action in Pabbly Connect.

We have noted this as a feature enhancement request and will have our team verify the API support and feasibility of adding this option to the existing action.

We appreciate you bringing this new Razorpay functionality to our attention. We’ll keep you posted on the progress.

Hi Deepak,

Thank you for your patience!

Upon checking Razorpay's API documentation, whatsapp_link is a response field, not a request parameter. It indicates whether a link is a WhatsApp link after it is generated, but cannot be passed as a parameter during link creation.

Razorpay creates WhatsApp payment links exclusively through their WhatsApp Bot via the Dashboard App Store, so no direct API endpoint exists to request one.

However, Pabbly Connect already receives and maps whatsapp_link in the response data. You can easily send your payment links via WhatsApp using this two-step workaround:

• Step 1: Use the Razorpay → Create a Standard Payment Link action in Pabbly Connect to generate your payment short_url.

• Step 2: Add a WhatsApp action step (like Pabbly Chatflow) immediately after to send the short_url to your customer using an approved WhatsApp message template.

Please let us know if you need any help setting this up!

Link send by Razorpay

Payment can be completed inside the whatsapp.

Hello Deepak,

Thank you for clarifying!

We understand you are referring to Razorpay’s native in-chat WhatsApp payment experience (where the customer completes the payment directly inside the WhatsApp conversation flow without being redirected to an external browser).

To explain how this works technically:
1. **Native In-App WhatsApp Payments:** This flow relies on Meta's WhatsApp Business API using interactive messages (`order_details`). Here, Razorpay acts as the backend payment configuration connected inside WhatsApp Business Manager rather than through a standard Razorpay Payment Link API endpoint.
2. **Current Solution via Pabbly:** Native in-chat checkouts are initiated from your WhatsApp Business API provider (such as Pabbly Chatflow or WhatsApp Cloud API) by sending an interactive order message.

If you are using Pabbly Chatflow / WhatsApp Cloud API, you can link your Razorpay payment configuration directly inside Meta Business Manager to offer this in-chat payment experience to your users.

Please let us know if you have any questions or need help setting this up!

New razorpay update

Hey there,

Getting a customer from "yes, I'll pay" to actually paying used to mean sending them out of the chat, into a browser, and hoping they came back. That detour is gone.

Payment Links can now be completed entirely inside WhatsApp - verified sender, no browser tab, no second-guessing where the link came from. Your customer says yes, taps pay, done.

Turning it on doesn't touch how you already create links. One checkbox - "Notify via WhatsApp" - at the moment of creation. Everything else stays the same.

Hello Deepak,

Thank you for sharing the latest Razorpay update and clarifying the requirement.

We understand that Razorpay has introduced the “Notify via WhatsApp” option while creating a Payment Link, which allows the payment to be completed within the WhatsApp experience.

We checked this functionality with our technical team. The “Notify via WhatsApp” functionality is handled by Razorpay's own WhatsApp integration, and Razorpay currently does not provide an API parameter in the Create Payment Link API that Pabbly can pass to enable this option.

The whatsapp_link field mentioned in Razorpay's API documentation is a response field, rather than a request parameter. It is already available in Pabbly's Razorpay response and can be mapped wherever required.

Therefore, we are unable to add the “Notify via WhatsApp” option as an input field in Pabbly Connect's existing Razorpay → Create a Standard Payment Link action at this time.

If Razorpay provides API support for creating/enabling this WhatsApp payment functionality in the future, we can review the possibility of supporting it in Pabbly Connect as well.

For now, the available Pabbly workflow is to create the Razorpay Payment Link and then send the generated short_url through a WhatsApp action using an approved WhatsApp template.

We appreciate you bringing this new Razorpay functionality to our attention.

Pabbly team do baar galat samjhi. Main clear reply draft karta hun:

Hi,

You are still misunderstanding the feature. Let me explain clearly:

What this is NOT:

• It is NOT Meta's in-chat interactive order flow

• It is NOT a separate WhatsApp-specific API endpoint

• It is NOT about the whatsapp_link response field

What this actually is:

Razorpay's Create Payment Link API already has a notify object for customer notifications:

notify: {
  sms: true,
  email: true
}

Razorpay has now added a third option to the same object:

notify: {
  sms: true,
  email: true,
  whatsapp: true   ← this is the new parameter
}

When notify.whatsapp: true is passed, Razorpay sends the payment link to the customer's WhatsApp number via their own verified sender. The customer completes the payment inside WhatsApp — same standard payment link, just delivered and completed inside WhatsApp.

What I am requesting: Please add a "Notify via WhatsApp" checkbox in the Razorpay → Create Standard Payment Link action — exactly like the existing "Notify via SMS" and "Notify via Email" checkboxes you already have. It's just one more field in the same notify object.

Please check the Razorpay API docs for the updated notify object parameters.

Hello Deepak,

To achieve this, we would need to update the Razorpay: Create a Payment Link action.

However, upon checking the Razorpay API documentation, I could not find any parameter in the Payment Link creation endpoint that allows sending the payment link notification via WhatsApp. The notify parameter appears to support only SMS and email notifications.

Could you please check on your end or ask the Razorpay team and let us know whether there is another parameter or supported method to send the payment link notification to the customer via WhatsApp?