Request For Refund
Status: Open · Asked by Brain Infinity on · 0 views
Hi Team Pabbly,
I would like to cancel my Pabbly subscription and request a refund for the recent renewal.
Our subscription was renewed yesterday, but we have not used Pabbly since the renewal not even a single task has been consumed. We have also not been actively using the platform for the past 20+ days, which you can verify from our account usage history.
Even during the previous month, our total usage was only around 900 tasks, which shows that we are no longer actively using the service.
Since the subscription was renewed only yesterday and there has been zero usage after the renewal, I kindly request you to cancel the subscription and issue a full refund for the renewed amount.
Please check our account usage and help us process the cancellation and refund.
Thank you for your understanding and support.
Hello,
Thank you for reaching out to us regarding your concern.
We understand that your subscription was recently renewed and that you have not used any tasks since the renewal. However, we would like to clarify that your subscription is a monthly recurring subscription. For recurring subscriptions, we have already provided an option at the customer's end to cancel the subscription and manage future renewals as needed.
We would also like to inform you that our 30-day money-back policy applies only to the initial purchase. Since the amount in question is a renewal charge, it does not fall under our refund policy.
However, as an exception, what we can offer is to add the equivalent amount as credits to your Pabbly account. Whenever you choose to come back to Pabbly, you can use these credits toward the purchase of any plan of your choice.
Please let us know if you are comfortable with this option, and we will proceed accordingly. You can refer to our Terms & Conditions here: https://www.pabbly.com/terms-conditions/
