Where do I go for billing Support?

Hello Swen,

Thanks for contacting us.

As we checked your account, you were recently charged for the Pabbly Connect 2-Yearly Tier-2 plan for $749 charge as the subscription was not canceled after upgrading to the Pabbly Connect 3-Yearly Unlimited plan.

As Pabbly Connect allows users to have multiple plans to avail themselves of a number of tasks as per requirement, multiple plans remain active even if the user purchases a higher tier plan. Users need to manage their subscriptions in such cases before the plan renewal by canceling the plan themselves or by contacting the Support Team to get the plan canceled.

In your case, we can add the $749 charge as credits and cancel the subscription. The credit will be consumed in the upcoming renewal of the active subscription.

Please let us know so we can proceed and cancel the subscription and add the charge as credits to your account.

I want a refund for the $749, or I'm doing a chargeback. This is not how services are supposed to work when you upgrade!!!!!!!

Hello Swen,

Thank you for your reply.

I've forwarded your request to the Tier-2 Team. We will get back to you as soon as we hear from them. It may take up to 48 hours to get back to you.

Hello Swen,

This email is to inform you that we have canceled the purchased Pabbly Connect 2-Yearly - Tier 2 Plan so that you do not get charged for it again. Also, we have refunded the $749 charge, which will be reflected in your Card/Bank statement within 5-10 days.

Hello Swen,

I hope you’re doing well. I just wanted to follow up regarding my last message.

Hello Swen,

I hope this message finds you well. I’m following up on my previous message. Further, this is our last follow-up. The Forum thread will be closed automatically as we have not received a reply. You can start a new thread to raise any new concerns. Further, we again confirm to you that your requested cancelation and refund have been processed.