Request a refund. Thanks.

[vudinhluan]

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I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

Hello

Due to a job change, I haven't needed Pabbly Connect for a long time. I forgot to cancel the automatic renewal and was charged for the new year.

I am still within the 30-day period for requesting a refund. I would greatly appreciate your support.

Your product is excellent, and I will definitely return in the future when I need to use it again.

Thank you.

 

[Hrishabh.pabbly]

Hello,

Thank you for reaching out, and we appreciate your kind words about Pabbly Connect.

We’ll be happy to assist. To proceed, could you please confirm the email address associated with your Pabbly account.

Once we have the correct account details, we’ll check the subscription and help you further.

Looking forward to your reply.

 

[vudinhluan]

Thank you
My email: [email protected]

 

[Hrishabh.pabbly]

Hello @vudinhluan ,

Thank you for confirming your email address.

Upon checking, I can see that you purchased the Pabbly Connect 1-Yearly Plan – Tier 1 on November 29, 2023.

As per our refund policy, we are able to initiate refunds within 30 days of the original purchase date. Since the original purchase was made in 2023, it is outside the 30-day refund window.

If there’s anything else we can help you with or if you need assistance managing your subscription going forward, feel free to let us know.

Thank you for your understanding.

 

[vudinhluan]

Sigh.

So, with the amount I've already paid, is there an option for me to pay the remaining and switch to the Lifetime subscription (3000 tasks/month)?

I really hope you can help. I believe I chose to pay with a credit card for my subscription (I no longer use this card, so I didn't check and cancel the related subscriptions). But Pabbly still used my old PayPal information to automatically deduct money from my account on a different card. That was a very unpleasant experience.

Thank you.

 

[Hrishabh.pabbly]

Hello @vudinhluan,

Thank you for your patience and for explaining the situation in detail.

We completely understand your concern. Please allow us some time to discuss this internally with our team to check what best can be done in your case regarding the switch to the Lifetime plan.

We will get back to you as soon as we have an update.

Thank you for your understanding.