respond.io API is invalid

[Jenna]

Thanks, but i have tried twice to register twice, but no contact import to respond.io

 

[Jenna]

Should i recapture response & retry again?

 

[Jenna]

Hi, i created a new workflow & redo the steps. But action step 2, have this error (when i try to create a contact)

 

[Pabblymember11]

Please read the help text carefully and then try again. You need to leave the field empty if you do not wish to pass anything.

 

[Jenna]

I see, thank you. Next is the tagging. I have insert 4 taggging, but when it comes to respond.io, all 4 taggings lumped together as 1 instead of 4

 

[Jenna]

Hi, is there anything i key in wrongly?

 

[Pabblymember11]

We are checking on it.

 

[Jenna]

Okay thanks

 

[Pabblymember11]

Can you please try reconnecting the action step once?

 

[Jenna]

Hi, retry the whole steps. Still the same issue

 

[Deleted member 8616]

Hey @Jenna,

Thank you for bringing your issue to our attention.

Our integration team is currently reviewing the matter and is committed to resolving it by the end of the day. We understand the importance of ensuring that this issue does not impede your workflow, and we will work diligently to prevent any potential roadblocks.

Please allow us some time to investigate and address the issue. I will provide you with an update as soon as possible.

Best regards,
Nivesh
Pabbly.com

 

[Jenna]

Alright, thank you!

 

[Deleted member 8616]

Hey @Jenna,
We sincerely appreciate your patience in this matter.
Our team has developed a new action step called "Add tags to contact (New)" and conducted rigorous testing to ensure its proper functionality. We kindly request you evaluate it from your perspective and provide us with feedback.

Thanks!
Pabbly.com

 

[Jenna]

Hi Nivesh, just tested and works perfectly well. Thanks for solving this issue!