Respond.io : Create Contact

[Pabblymember11]

Hey @Steven

Spoke to Respond.io support team.

They said you are sending email field as blank but it needs to be removed if no email is submitted. See attached

We looked into it and It seems like Pabbly's platforms don't support their structure. So if the fields are present in the action event then you have to pass all the respective fields data.

 

[optired]

Hey @Steven


We looked into it and It seems like Pabbly's platforms don't support their structure. So if the fields are present in the action event then you have to pass all the respective fields data.

Today, I checked with the Respond.io team if the email field is indeed required.

Their reply: "Actually, this seems to be a limitation with Pabbly as we only need 1 identifier to create a contact which is either email or phone number".

 

[optired]

Just to share, I have tried out a workflow in MAKE to create a new contact in Respond.io ; the email field was not required.

 

[Pabblymember11]

We are currently investigating the matter, and we kindly ask for your patience. We will provide you with an update shortly.

 

[Pabblymember11]

Just to share, I have tried out a workflow in MAKE to create a new contact in Respond.io ; the email field was not required.

The required/mandatory for the email field has been eliminated from the Create Contact action step. So, please go ahead and refresh the fields once then try again.

I hope this might help you out.