Review Reply Step Not Working Since June 19 – Request for Help

[Anaswara]

Hi Pabbly Support Team,


I am facing an issue with my workflow where the multiple location review reply flow is not working. It was working properly earlier, but it has stopped functioning since June 19.


Here is the workflow link:
https://connect.pabbly.com/workflow...TUGpcSAYCCF4EdwMZCCQBAlwmA04IcwNSCzhdA1N7Xz4#

some of my locations are

Maruti Suzuki Service (Sarathy) · Opp NEXA Service, Vadakkevila NH 66, Bypass Rd, Ayathil, Kollam, Kerala 691021, India

★★★★★ · Auto repair shop

maps.app.goo.gl

Maruti Suzuki Service (Sarathy Auto Cars) · Kilikolloor Juma Masjid, Survey No. 431/13-42, Near SN Public School, Vadakkevila, Ayathil, Kollam, Kerala 691004, India

★★★★★ · Auto repair shop

maps.app.goo.gl

 

[Preeti Paryani]

Hello @Anaswara,

Could you please try recapturing the response from the trigger once and then monitor the task history to see if it works as expected?

If the issue persists, we recommend creating a new workflow for the same use case to check whether the responses are being captured correctly there.

Let us know the outcome—we’re here to assist you further if needed.

 

[Anaswara]

Dear Pabbly Support,


Thank you for your response.


As suggested, I have recaptured the response and also created a new workflow for testing.
This is my new work flow --https://connect.pabbly.com/workflow...fAzkAFFJWAlQAc1xFBBZUV1AqAE0BelQNWmlaBFR8BGU#

However, I’m still facing the same issue — the test action for "Create Reply (Legacy)" fails and does not send any response.


I’m currently using this action to reply to reviews for multiple business locations, and this issue is affecting my workflows. I have multiple automation flows depending on this feature, so I’m concerned this could impact all of them.



Looking forward to your support.


Best regards,
Anaswara

 

[ArshilAhmad]

In the 'Review Name' field, you didn't map the value from above, which is why the new reviews weren't being replied to. We have done that on your behalf, and it appears to have resolved the issue.

 

[Anaswara]

Thankyou Very much dear @ArshilAhmad

 

[Preeti Paryani]

Hello @Anaswara,

We are glad our team can help you. If you have a moment, please rate us on Google. Your feedback helps us improve.