"Send text message" option of WhatsApp Cloud API is not working

[Carlos Melo]

Hello guys,

When running the test I see that it was successful but I do not receive the message on my test device, number 5527997744422.

Workflow of reference:

Pabbly - Online Marketing & Sales Software

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So is there any problem with that option or am I doing something wrong ?

 

[ArshilAhmad]

Hi @Carlos Melo,

The 'Send Text Message' action event works only for customer-initiated conversations. That may be the reason why the message is not being received at that particular number.

 

[Carlos Melo]

Oh ok,
Sorry for my inattention.
Thank you.