Sending Blocked Again – Request to Unblock

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Powered By WFE — Question ·

We’re having trouble with our sending again, as our sending has been blocked once more.

I tried to follow your recommended approach of monitoring the sending health and stopping the campaign if the bounce rate reaches or exceeds the threshold. However, based on our experience, the current sending behavior makes this difficult to manage.

When we start a campaign using batch sending, the frontend briefly shows the status as “Sending”, but it changes to “Sent” very quickly. This makes it appear that the sending process has already completed, while the actual sending seems to continue running in the background on the server. Because of this, we cannot stop the sending midway if the bounce rate suddenly increases.

We also noticed that the bounce rate cannot be anticipated accurately. In our experience, the bounce count can increase from 0 to 1,000+ almost immediately after the sending begins. By the time the bounce rate becomes visible, the sending process has already progressed significantly.

We currently have only around 20,000 contacts remaining to send, so we want to be careful about proceeding and avoid triggering another block.

Could you please help us get our sending unblocked again? We would also appreciate any advice on how we can safely proceed with the remaining sends and avoid this issue happening again.

Thank you for your help.

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