Daily limit Error

Hello,

I sent only one email campaign to 838 recipients on September 20. I tried to send another campaign to the same number of recipients yesterday and again today, but I received the attached error message.

Why does the system indicate that I have reached my daily sending limit when I have not sent any emails since September 20?

Thank you,

Mo

Hello Mo,

Thanks for reaching out and for sharing the screenshot.

When using Pabbly's Send-With-Us delivery server, daily sending limits are applied independently of your plan to protect deliverability and sender reputation. New accounts and SMTPs start with a graduated cap (typically 500 emails/day), which increases gradually every 24 hours based on your engagement and compliance metrics.

A daily limit error can appear even when you haven't sent recently if your current daily cap is lower than the number of recipients you're trying to send to. In that case, the campaign is held until enough quota is available, and the remaining recipients are sent in subsequent days.

To help us check this specific to your account, could you please share the email address associated with your Pabbly Email Marketing account?

[email hidden]

Thank you for sharing the email address. We have forwarded this concern to our technical team. We will get back to you as soon as we receive an update from their end.

Please try sending the campaign with a 24-hour gap and see if that resolves the issue.

I hope you are doing well. Just following up on our previous email.

Hello,

We have fixed the reported issue. The daily Send With Us sending limit will now reset according to your account’s timezone.

This means you will be able to send emails again once your daily sending limit resets based on your respective timezone. Hence, we are also marking this ticket as closed.

Please feel free to reach out if you face any further issues or need any assistance.