WHy company names cannot be mapped out?

Hello,

To map the company name, you first need to create a custom field for the Company Name. Once the custom field is created, you can map the Company Name field while importing your contacts.

Could you please confirm whether you have already created a custom field for the company name?

Thank you. I was able to successfully add Company Name as a custom field.

Hi there,

Company names can definitely be mapped out and used as dynamic tags in your email marketing campaigns. If you are unable to see or map the company name field right now, it is usually due to one of three technical reasons.

Here is how you can quickly fix this:

Missing Header Row in Your Import File: If you are importing via a CSV/Excel file, ensure the very first row contains clear column headers (e.g., "Company Name", "Email", "First Name"). If the first row contains actual customer data instead of headers, the system won't recognize the fields properly.

No Sample Data Captured (For Webhooks/API): If you are importing data via a webhook or API from another app into Pabbly, look at the test response payload. If the test contact you used didn't have a company name filled out, that field won't appear as a mapping option. Make sure your test entry has all fields populated, then click "Re-capture Response".

Custom Field Creation Required: In Pabbly Email Marketing, if you want to map a field that isn't there by default (like First Name or Email), you need to create a Custom Field first. Go to your Subscriber/Audience settings, create a text field named "Company Name", and then try importing your list again. You will see the option to map your column to this new custom field.

Once mapped, you can easily use the custom field tag (like {{custom_field.company_name}}) inside your email builder to reference it dynamically.

To help you fix this immediately, could you please let us know:

Are you importing a CSV list directly into Pabbly Email Marketing, or are you mapping it via a Pabbly Connect workflow?

Which source application (e.g., Google Sheets, a CRM) is the data coming from?

Share these details, and we can guide you with the exact setup step!

Best regards,
Ajay Srivastava