Not all names are being bulk imported

Hi Mo,

Thank you for reaching out to us.

To help us investigate why only 4,187 out of 5,678 contacts were imported, could you please share the CSV file you attempted to upload?

Once we have the file, we can review it and check what may be causing the remaining contacts to be skipped during the bulk import.

Contact Export-Sep 16.csv (848.2 KB) Attached is the CVS file. Thank you.

I think I found out what the issue was. There were duplicate email addresses which were correctly not imported.

Hi Mo,

Yes, duplicate email addresses could certainly be one of the reasons why those contacts were not imported, as duplicate email addresses are not imported as separate subscribers.

Additionally, upon reviewing the data, we noticed that many rows in the Excel file do not have an email address. Since an email address is required to create a subscriber in Pabbly Email Marketing, contacts without an email address would also be skipped during the import.

Therefore, the difference in the number of imported contacts can be explained by a combination of duplicate email addresses and rows where the email address is missing.

Please let us know if you have any further questions.

Hello,

Just following up on our previous email to check if you need any further assistance from our end.

Please feel free to let us know if you have any questions or concerns. We’ll be happy to assist you.

You can close this thread. Thank you.

Thanks for the update.