SMTP Email Not Sending When Using Saleshandy receivedReplyMessage, Detailed Troubleshooting & Fix Needed

Hi Pabbly Support,

I’m having an issue with a Pabbly workflow:

Here's the video where i explain everything: https://video.salekantoz.com/conversations/d8a3c2db-acc3-50a7-99a2-3996dd2bfb58

Saleshandy → Filter → SMTP (Pabbly)

I’m trying to forward Saleshandy replies to another email address using my SMTP.

I’ve confirmed the SMTP connection works:

1. 1. Fixed an initial authentication error.

• 2. Hardcoded email test → received successfully.
• 3. SMTP + mapped Saleshandy subject → received successfully.
• 4. Saleshandy receivedReplyMessage mapped directly into SMTP Body → not received.
• 5. The same receivedReplyMessage is successfully received and displayed in Infinity.
• 
  
• Also, converting receivedReplyMessage using HTML → Markdown allows the email to send, but the formatting is messy because it contains the entire quoted email thread.

So SMTP itself works; the issue appears to be passing the raw Saleshandy HTML into SMTP.

Can you please tell me the exact fix/workflow to forward receivedReplyMessage successfully while preserving clean email formatting?

Thanks,

##2nd issue. How do I feed that email to AI, get a fixed answer like Interested/Not interested, and then use that information to run the rest of the automation? Please help set this up. I just need the AI to read the email and then let me know. I have an OpenAI and OpenRouter subscription. But I'm not sure how to do it.

##3rd issue: Saleshandy native automations don't show up on Pabbly. 

Best
Salek Antoz

Hello Salek,

For Issue 1: Could you please try adding a Text Formatter to your workflow and replace the double quotes (") in the email you receive with single quotes (')? Then, pass the formatted data to the SMTP (Pabbly) action step and see if this resolves the issue.

For Issue 2 (feeding the email to AI to classify it as Interested/Not Interested): This can be handled by adding an AI action step to the workflow after the trigger and using the returned classification to route the rest of the automation.

You can add a ChatGPT action step to your workflow wherever you want to check for interest/disinterest. Then, add a Router with two routes: Interested and Not Interested. Within each route, you can add the respective action steps you want to execute.

For Issue 3 (Saleshandy native automations not appearing): Currently, we don't have a direct integration with Saleshandy. If you would like this application to be added to Pabbly Connect, you can submit your request on our dedicated platform:
https://roadmap.pabbly.com/pabbly-connect

For Issue 1: Could you please try adding a Text Formatter to your workflow and replacing the double quotes (") in the email you receive with single quotes (')? Then, pass the formatted data to the SMTP (Pabbly) action step and see if this resolves the issue.

Just tried this solution.. Doesn't work.

Hello there,

We have updated the Text formatter and then added another SMTP: Send Email action in the workflow and sent the email from it to you. Can you check if you received the email correctly?

hi thanks guys.. it is working as somewhat expected. However i was wondering how to i forward the entire email thread rather than just the response from the prospect?

Hello Salek,

You need to map the entire Email thread in the SMTP action. You may have to use Text Formatter before that to format the text as per your requirements, as there are no set steps for your use case.

hi.. yes i have tried like hell to ensure i get the entire email thread however i couldnt. Can you please make the changes here so that the entire email gets forwarded rather than just the response from the prospect? Please please please please please please pretty please.

https://connect.pabbly.com/v2/app/workflow/share/CUECMFcABWZUHgZsBGFRdggcBgIJUwI_U0oEFlxTAHgESVUAAEENZwFNVjwCTQZnUxoBaw9QUTVaTgcDVwEJegcdAy8DAFYsB0pWLVAFATIJVwIqVzY#

Hello Salek,

Please continue working on the workflow and based on the issues you can share screenshots and we will guide you through accordingly.