Some of my client messages arent being recorded as its not passing via webhook

[anitha1990.kct]

Grant Account Access for Support

1. I authorize the Pabbly Support Team to access my account for troubleshooting purposes.

WhatsApp Number

+971582365970

Email Address

[email protected]

The message which is sent from this client at 2:39 has been captured via the webhook and being stored in my db. but the messgae came at 3:56 pm arent recorded as webhhok doesnt send it to my n8n

 

[ArshilAhmad]

Hi @anitha1990.kct,

The account you shared does not have any Pabbly Chatflow flows or Pabbly Connect workflows sending data to the webhook. Please share the correct account through which you are sending data to n8n.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
Rate your support

 

[anitha1990.kct]

The account is is [email protected]
The WhatsApp number connected to that account is 9486091137

 

[Preeti Paryani]

Hi @anitha1990.kct,

Could you please confirm whether the messages received in other chats in your Inbox after that instance are successfully going through the webhook?

This will help us determine whether the issue is limited to that specific message instance, so we can escalate it for further review if needed.

 

[anitha1990.kct]

yes yes. I have been noticing this for a while this week. few messages from clients arent passing through the webhook and later others are passing via webhook.
this looks strange and i couldnt find any specific patterns or type as the skipped ones are simple text messages only

 

[Preeti Paryani]

Hi @anitha1990.kct,

Thanks for confirming.

We have escalated this instance to our team for further review. Please allow us some time to investigate, and we will get back to you with an update shortly.

 

[anitha1990.kct]

I expect a quick action over it. as my agents arent replying for the incoming messages and it makes manual load again. even now, the message from charan arent passing via api but message from anitha has been recorded

 

[Preeti Paryani]

Hi @anitha1990.kct,

Our team is currently looking into this. Please allow us some time, and we will get back to you as soon as we have an update.

 

[Preeti Paryani]

Hi @anitha1990.kct,

Thank you for your patience while we investigated this issue.

From our logs, all incoming messages are being successfully forwarded from Pabbly Chatflow to your webhook URL, and your server is responding with HTTP 200, which indicates that the requests are reaching your n8n instance correctly.

However, it appears that the issue is occurring on the self-hosted n8n server side, where some requests are being accepted but not fully processed. We also found instances where the webhook URL was temporarily unreachable, which could explain why some messages were not recorded.

We recommend checking the following on your n8n server:

• Execution History for missing webhook runs
• Server resources (CPU/Memory) on your Hostinger VPS
• n8n logs at ~/.n8n/logs/ for any errors

For example, we found an error indicating that the webhook endpoint was not reachable:

Failed to trigger webhook at https://n8n.srv1056715.hstgr.cloud/webhook/whatsapp-in: No response received from the webhook URL.

Please review this from your end and let us know if you need any further assistance.