Squarespace connection errorring after some weeks

[electricganesha]

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Hello,

I have a workflow using a Squarespace new order as an input, but for some reason after a couple of weeks running, I start getting the following errors (see attachment) which suggest that the connection tokens are expired. Is there a way to keep this connection running without having to manually re-connect all the time?

 

[Preeti Paryani]

Hello @electricganesha,

The Squarespace trigger you are using is OAuth-based and relies on a user refresh token. In certain instances, when the internal refresh request is still in progress, the trigger may attempt a call using the older token, which results in the “expired token” error you are seeing. This can occur intermittently.

To avoid such failures, you can add a Squarespace: Get Order action immediately after the trigger. Map the Res1 Data OrderId from the trigger response (even in failed trigger cases), and this action will reliably pull the full order details. You can then use that data for the remaining steps in your workflow, ensuring it continues to run without interruption.

 

[electricganesha]

Thank you for the swift response Preeti!

I tried adding this extra step now, let's see if it helps

Regards and have a nice week(end)!