Stopping overdue reminders for one-off payments

[robbief50]

I love to use Pabbly checkouts as simple one-off payment pages for clients. They are so easy to set up and look great. Sometimes I will launch a product and get dozens of people paying via this method.

Recently a customer tried to make a one time purchase via a Pabbly checkout page I had set up. They attempted the purchase once, it didn't work.

They then attempted it for a second time and it did work.

They then got an email from Pabbly saying their payment was overdue, so they assumed the payment hadn't gone through (which it had, second time). I then had a very unhappy customer coming to me saying they had been charged twice and needed a refund.

The overdue reminders are excellent for subscription payment failures, but I need to find a way to turn them off or change the wording for anyone who has failed with a payment on a one-off transaction page. It's leading to a lot of confused customers.

Can anyone suggest a solution?

 

[Luv]

Hey @robbief50

Yes, you can do that in Pabbly Subscription Billing. Simply go to Settings > Email Notification, locate the overdue payment notification, and set it to Inactive to stop users from receiving these emails.

Kindly try it out and let us know if it works for you.

 

[robbief50]

Thanks - but as I mentioned these reminders are excellent and essential for people who are using our subscription plans. So I can't turn them off.

When it comes to this type of email, Pabbly makes no differentiation from someone who is a subscriber and someone who has attempted to make a singular item purchase and failed.

 

[Soumya Tripathi]

Hello @robbief50 ,

We appreciate your feedback. Our team will look into this, and if we receive multiple similar requests, we will consider adding the feature. Your input is valuable to us, and we’ll keep you updated on any developments.