Tag Not Being Recognised During Setup

[Aaron Parker]

Hi, I've created a webhook (working fine) that is used to update An Active Campaign record. The webhook is grabbing data from Chatmatic and it's showing that the correct data is coming across. But when I create the update record for Active Campaign, it accepts everything except the tag.

I keep getting a "tag not found" message in the collected data when I save and test.

I've never had this happen before so I don't kow what is causing the error.

Regards

Aaron.

 

[Pabblymember11]

Hey @Aaron Parker

In the Map field, you need to map the Id of the tag which already presents in your Active Campaign. So to retrieve the Tag Id you need to use the " ActiveCampaign: Search Tag" action step and then you can use it further to assign tags.

 

[Aaron Parker]

Hi, thanks for that but I'm a bit confused. The tag doesn't yet exist in Active campaign. The tag is coming from Chatmatic and is to be added to the contact in Active campaign. How can I search a tag in AC if it hasn't been created yet?

Regards

Aaron.

 

[Pabblymember11]

Hey @Aaron Parker

In that case, you need to create a tag first with the help of "ActiveCampaign: Create a Tag" and then need to map the tag ID in the Tag field.

 

[Aaron Parker]

OK, got it. Thanks.

Aaron.