Template quality status is pending since yesterday

Hi Sachin,

Thank you for reaching out!

Please note that WhatsApp message template reviews and approvals, including quality-related assessments, are handled entirely by Meta through the WhatsApp Business Platform. Pabbly Chatflow facilitates template submission and displays the status received from Meta. However, we do not control Meta’s review process, approval timelines, or quality assessments.

Typically, the template review process can take up to 24-48 hours or longer, depending on Meta’s review process. Since your template has been pending since yesterday, we recommend the following steps:

1. Sync the Template Status: Navigate to Pabbly Chatflow → Templates → Template List and click the Sync option to retrieve the latest status from Meta.

2. Check the Status in Meta: Open your Meta Business Suite or WhatsApp Manager and navigate to the message templates section to verify the current status of your template.

3. Review the Template Details: If the template remains pending, please check whether Meta has provided any notifications or feedback regarding its review or quality assessment. We recommend avoiding duplicate submissions unless Meta indicates that resubmission is required, as creating another template does not guarantee faster approval.

If the template continues to remain pending, kindly share a screenshot showing its current status in Meta’s WhatsApp Manager, along with the template name. We will review the available details from our end and guide you further.

Please note that the final approval and quality assessment depend on Meta, so we will need to wait for Meta to complete its review before the template can be used.

Thanks & Regards,

Shekh Dilshekh

Customer Support Specialist

🌐 Pabbly.com

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