Terminate service and get a full refund

Status: Closed · Asked by Richard Wade on · 0 views

Richard Wade — Question ·
After several days, I have been trying to get the Pabbly advertising removed from the footer of the email. I've been told it was done, but it hasn't (see attached). I chased up the issue and then the ticket was closed with no further response.

I have since chased again, so I expect it will be several more days before I get a response.

I have also been waiting several days for the SMTP to be approved, again with no response.

This is a terribly slow process, and I'm trying to run a business, so I have no option but to cancel and get a full refund.

Please advise urgently
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Pabbly Support — Reply ·

Hi Richard,

Thank you for reaching out, and I sincerely apologize for the frustration caused by these delays.

Regarding the "Sent with Pabbly" footer branding, the setting has already been updated to remove it from your account. However, to apply these changes to your emails, please create a new campaign or duplicate your existing campaign, as previously sent or active drafts retain the older template layout.

Regarding your SMTP Approval, the status is currently showing as Pending because the request needs to be submitted for review. Please go to your Delivery Server settings, click the Send For Approval button next to your sender email address, and submit it. Once submitted, our team will review and approve it promptly.

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Please let us know if you find any other difficulties.

Thanks & Regards,
Hrishabh
Customer Support Associate
🌐 Pabbly.com
👉 Rate your support

Richard Wade — Reply ·

I tried duplicating the creative, but it still has the issue.

Regarding the SMTP, I had also submitted that for approval, but when I click again it just asks me to create a campaign - which I already have. The platform is very broken and I can't waste anymore time with this. I'll use MailChimp instead.

Please provide the full refund, urgently.

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Pabbly Support — Reply ·

Hi Richard,

Thank you for your patience while we looked into this for you.

We have manually approved your SMTP request, so you will now be able to send emails using the delivery server without any issue.

Regarding the "Sent with Pabbly" footer branding, we have completely removed it and verified the configuration on our end as well. Please create a new campaign this time, and you will not run into this issue again.

Please try sending a campaign now, and let us know if you need any further assistance!

Thanks & Regards,
Hrishabh
Customer Support Associate
🌐 Pabbly.com
👉 Rate your support

Richard Wade — Reply ·

Thank you Hrishabh

Pabbly Support — Reply ·

Hi Richard,

You are very welcome! I'm glad we could get that resolved for you.

Please let us know if you run into any other issues or need further assistance as you send out your campaigns. Have a great day ahead!

Thanks & Regards,
Hrishabh
Customer Support Associate
🌐 Pabbly.com
👉 Rate your support

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