Tags not showing on individual email profile
Status: Open · Asked by Michael Turner on · 0 views
Hello Michael,
Thank you for reaching out to us and for sharing the screenshots.
To better understand the issue, could you please clarify what exactly you mean by the tags not appearing?
Are you saying that the tags were supposed to be added to the subscriber but were not added, or that the tags were added but are not appearing in the subscriber's profile/activity?
Also, please share the following details so that we can check how the tags are being added:
How were the tags being added — through Pabbly Connect, Pabbly Chatflow, or another workflow/automation?
What were the exact tags that were expected to be added?
The workflow/flow name responsible for adding the tags.
If possible, please share the workflow/flow link or the relevant action step where the tags are being added.
Once we have these details, we can check the configuration and execution logs and assist you further.
Hi ive set up and worked on campaigns set the targets the lists the tags for the email;Sent them tested the links and the clicks which should have tagged the email address and be shown in the email profile but they are not!Tags have shown to fire in the workflow but on another test email they did not show up so im confused i can see them in the overall history although the last one didnt record.
Hi yes, so the tags as shown did not appear on the individual (my email for testing profile) so on this test i clicked HR and that tag should have been applied to my email address but it doesn't show!
So you can see let me explain i added a new email address mine to send a test, in the email four choices (buttons) so to test the links
I click all four buttons in the email which should have then added four tags to my email address...
but when i checked the profile nothing however it shows in the history they fired...
now i then deleted that email as i cant load any more added a new email (mine again) and did the test again this time i just clicked one link button HR which should have just added the one tag HR to my profile, nothing there? but also it never recorded on this auto workflow...!
now is this because i duplicated the original email to send to a different email address?
As thats another issues to solve.. but mainly why are the tags firing but not showing or segmenting the email i send to and adding the tag?
thanks
Michael
Im using workflow
Hello Michael,
Thank you for clarifying the issue.
To help us check this further, could you please share the email address registered with your Pabbly account?
Also, when you selected the tags while configuring the workflow, could you please confirm whether you clicked “Save Changes” after selecting the required tags?
Once you share the registered Pabbly account email address and confirm the above, we can check the workflow configuration and investigate the issue further.