• Instructions to Ask a Question

    Click on the "Ask a Question" button and select the application for which you would like to ask questions.

    We have 5 different products namely - Pabbly Connect, Pabbly Subscription Billing, Pabbly Email Marketing, Pabbly Form Builder, Pabbly Email Verification.

    The turnaround time is 24 hrs (Business Hours - 10.00 AM to 6.00 PM IST, Except Saturday and Sunday). So your kind patience will be highly appreciated!

    🚀🚀Exclusive Discount Offer

    Just in case you're looking for any ongoing offers on Pabbly, you can check the one-time offers listed below. You just need to pay once and use the application forever -

    🔥 Pabbly Connect One Time Plan for $249 (🏆Lifetime Access) -  View offer 

    🔥 Pabbly Subscription Billing One Time Plan for $249 (🏆Lifetime Access) - View offer

Thinkific Search doesn't find user (that clearly exists)

Tom Yes

Hi there,

I'm building a workflow to
  • enroll user to a course when a certain tag is added in Convertkit (trigger)
  • if the user hasn't yet registered, an account is created, otherwise just enrolled
  • for that I use the search step (by email) with a router filtered by the search result
Strangely the Search results in a mistaken 'Record not found' while there is clearly a user (my test account) by that email.
Step 1 - pulling data from Convertkit after the tag - works.
Step 2 - Search uses the email from there. I removed all the other search options.

Can you please help sorting it out?
Thank you!



  • Screen Shot 2023-08-18 at 14.25.37.png
    Screen Shot 2023-08-18 at 14.25.37.png
    209.1 KB · Views: 62
  • Screen Shot 2023-08-18 at 14.31.25.png
    Screen Shot 2023-08-18 at 14.31.25.png
    148.5 KB · Views: 51

Tom Yes

Thank you it works now. Very odd thought, that it is one or the other in different functions while we use custom domain.

Another pickle is that once the user is created I can't enroll him/er the next step as user ID is required instead of email. So I have to add another search step for the freshly created user.