ThriveCart -> MemberPress

[StevenDub]

I am having a few issues with creating a new Subscription in MemberPress after the purchase has been made in ThriveCart.
Here is the flow so far:

However, once I ran the test on Step 3, the new member didn't get updated with an active subscription. The status says "None":

When I click on the "1 Enabled" it does show everything correct except the "Active" is set to "No." I did enable it as active in Pabbly though:

Does anyone know why the MemberPress subscription status isn't Active and how to fix it?

 

[ArshilAhmad]

Hi @StevenDub,

Could you please record and share a short video showing the exact issue so that we can gain a better understanding of it?

 

[StevenDub]

Hi @StevenDub,

Could you please record and share a short video showing the exact issue so that we can gain a better understanding of it?

Yes, thank you for your reply. Here is a video:

screencast-bpconcjcammlapcogcnnelfmaeghhagj-2023.07.14-17_10_47 - Nimbus Capture

Nimbus Screenshot. Communicate & provide feedback faster!

nimb.ws

 

[ArshilAhmad]

Thank you for sharing the video. I have made a note of your concern. Please allow me some time to look into this issue. I will get back to you with an update soon.

 

[StevenDub]

Thank you

 

[StevenDub]

Thank you for sharing the video. I have made a note of your concern. Please allow me some time to look into this issue. I will get back to you with an update soon.

Any help on this?

 

[Pabblymember11]

Hey @StevenDub

You need to do transactions with the help of the "Create Transaction" action step which is related to a specific subscription ID then only the status will get changed to Active as yes.

 

[StevenDub]

Hey @StevenDub

You need to do transactions with the help of the "Create Transaction" action step which is related to a specific subscription ID then only the status will get changed to Active as yes.

View attachment 28735

Thank you, I'll give it a go!

 

[StevenDub]

That made the member status active, but the subscription is still showing "No" in the "Active" column.

 

[StevenDub]

I may have found a bug?

screencast-bpconcjcammlapcogcnnelfmaeghhagj-2023.07.18-10_32_55 - Nimbus Capture

Nimbus Screenshot. Communicate & provide feedback faster!

nimb.ws

 

[StevenDub]

Can anyone help with this? I'm not sure if it's a bug or what?

 

[StevenDub]

Hey @StevenDub

You need to do transactions with the help of the "Create Transaction" action step which is related to a specific subscription ID then only the status will get changed to Active as yes.

View attachment 28735

Can you please review the changes? I think there is a bug possibly

 

[Pabblymember11]

Can you please review the changes? I think there is a bug possibly

As we can see from your workflow you are mapping the wrong subscription ID in create transaction action.

https://www.screenpresso.com/cloud/CLtwc/

 

[StevenDub]

As we can see from your workflow you are mapping the wrong subscription ID in create transaction action.

https://www.screenpresso.com/cloud/CLtwc/

View attachment 28860

Awesome! Thank you so much for the help. It worked