Unable to Add New Route – “Builder Updated in Another Session” Error

Hi Pabbly Support Team,

I am facing an issue while editing my Pabbly Connect workflow.

Whenever I try to add a new route to continue the workflow, I get the following error:

Builder Updated in Another Session
This workflow was changed in another browser tab or by another team member, so what you see here is out of date. Reload to get the latest version — any change made here would be rejected.

I have already tried refreshing the workflow, but the issue still occurs when I try to add a new route.

Issue:

• Workflow is already created and working.
• Existing steps are accessible.
• The problem occurs specifically when adding a new route.
• I am unable to continue building the required routing logic.

I have attached a screenshot of the error for reference.

Please check whether there is any workflow/session locking or synchronization issue with the Builder and help resolve it.

Hello,

Thank you for reaching out and for sharing the details along with the screenshot.

The "Builder Updated in Another Session" message means the workflow is currently open in another browser tab or is being edited by another team member. To prevent conflicts and accidental overwrites, the latest changes need to be loaded before you can continue.

Please try the following steps:

1. Close all tabs where you are using Pabbly Connect, and ask any team members to do the same. Then check if the issue is resolved.

2. If it persists, open an Incognito/Private window, log in to your Pabbly Connect account, and try editing the workflow (adding the new route).

3. If you are able to edit the workflow in Incognito mode, it is likely a cache-related issue. In that case, perform a hard refresh of your browser using Ctrl + F5 (Windows) or Cmd + Shift + R (Mac) and check again.

If the issue still persists after trying these steps.