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Unable to send template with video header.


Your Task History ID
not sure where to check
I am trying to send automated message to FB leads.
I have connected FB lead form and interakt and trying to send a template which has a video header.

In pabbly, it asked to give a URL for the video. However, the video was already in the temaple. I then uploaded the video in Youtube and gave the youtube url.

In Pabbly, I got success message that the message is qued to be sent via interakt, however in Interakt I got message that "Unsupported Video mime type text/html. Please use one of video/3gpp, video/mp4."

Please help me.
Hansa - 8197893494


Staff member
Hey @Surya,

Please grant me access to your workflow by adding me as a team member. This will allow me to gain a better understanding of your issue.
Once you have added me as a Team Member, do let us know the name of your workflow.
Email: [email protected]
Also, remember to revoke access once your query has been resolved.

Attaching a video for your reference: